ITSM means what to you?
As I have been discussing ITSM with many clients I still believe that there is a wide variety of definitions. If I say ITSM what does that mean to you? Which processes and functions do you include?...
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We're still looking for member insight into ITSM definition and scope but that's not the only thing Eveline has been working on. Here is what's going on with the ITIL Best Practice Framework: ITIL is...
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I view ITSM as the means by which a company delivers on IT services. This encompasses a very broad set of processes and functions as articulated in the tomes of ITIL v3. The processes and functions are...
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ITSM - the application of service management concepts and methods to the challenges of an IT organization.Note - for me thwhat constitutes service management is NOT what we have found IT defining,...
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I. Take. Substantial. Medication. for being in IT for 20+ years. But seriously the main thing is “Management”. Do the people, managers and management have the information and subsequent ability to...
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ITSM is about aligning business expectations with IT Service Quality. Generally speaking, our IT shop has adopted the operational ITIL processes (i.e. problem, change, and incident management) and is...
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Communication,communication & understanding . Common laguage set and understand business drivers and IT issues ! Everything else is how you do it or run your process's .
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